Our Leadership Team

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Quay Dorsey

I’m the oldest sibling of a single mother. Long before I had a title, I learned how to anticipate needs, keep systems running, and carry responsibility when there was no margin for error. I learned how to manage schedules, step in where support was thin, and make sure things didn’t fall apart. That early training—not a résumé line, but real life—became the foundation of Handled.

My professional career began in education. I spent years as a classroom teacher and tutor, working directly with students and families to create structure, accountability, and forward momentum. What became clear over time was that families weren’t failing to keep up—they were buried under coordination. Too many decisions. Too many disconnected providers. Too much invisible labor falling on already-full plates.

As my work expanded, so did my scope. I moved into large-scale project management, leading complex education and service initiatives that required precision, trust, and follow-through. I managed teams, budgets, timelines, and outcomes across multiple stakeholders, sharpening a simple truth I’d known since childhood: systems either support people—or exhaust them.

Handled was built at the intersection of those experiences. It’s not a collection of one-off services. It’s a household operations partner for families who want fewer decisions, clearer expectations, and one accountable point of contact.

At its core, Handled reflects how I’ve always shown up: thinking ahead, managing details, and creating order so others can focus on what matters most. Calm, capable support—handled the right way.

—Q, CEO

Founder & Chief Executive Officer 
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Gary Earle

Gary is a seasoned hospitality and operations professional with more than a decade of experience in luxury service environments. His career began in professional kitchens, where precision, timing, and execution were non-negotiable. That foundation shaped a disciplined, systems-driven approach to service that continues to guide his work.

Gary went on to work in hospitality at a major luxury hotel, where excellence was the baseline. In that setting, he developed deep expertise in operational flow, service standards, and team readiness—ensuring that high expectations were met consistently and without disruption. He understands that exceptional hospitality is built on strong operations, clear protocols, and well-trained people.

At Handled, Gary serves as Chief of Hospitality and Operations. He leads service design, provider approvals, and training systems that define how support is delivered across households. His role ensures that every handler operates with professionalism, discretion, and reliability—so services feel seamless, intentional, and well-executed.

Gary’s leadership anchors Handled’s commitment to elevated, dependable service—where hospitality is thoughtful and operations are handled with precision.

Chief of Hospitality and Operations 
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Erica Harper

Vice President of Academic & Customer Services

Erica is Vice President of Academic and Customer Services at Handled, where she leads the vision and execution behind the company’s academic offerings and client engagement experience. An educator by training, Erica brings a deep understanding of how people learn, connect, and stay engaged across settings.

Her career spans nonprofits, school buildings, school districts, and major national museums, where she has served in senior and executive leadership roles. Across these environments, Erica has led public programs, education departments, and large-scale initiatives designed to engage diverse audiences with clarity, purpose, and impact. She understands how to translate complex ideas into accessible experiences—and how to design programs that meet people where they are.

At Handled, Erica shapes the intent behind the company’s academic work and public engagement strategy. Her leadership ensures that learning support, tutoring, and family-facing services are grounded in strong pedagogy, clear communication, and a consistently positive client experience.